Scott Guirlinger

• Leading the global team of user experience (UX) researchers, designers, and managers across multiple continents and all products in Hexagon ALI's diverse portfolio.
• Collaboratively defining our UX organization’s vision and implementing strategic actions towards it.
• Defining and monitoring organizational metrics for strategic business goals.
• Representing UX organization on divisional Quality Management System team, including determination of annual UX organization objectives.
• Leading design operations for the Hexagon ALI UX organization, e.g. Figma component libraries.
• Supporting UX research efforts through resource allocation and tool procurement and training (e.g. Lyssna and Dovetail).
• Leveraging existing personal relationships across Hexagon ALI to collect relevant and timely UX data from various sources, e.g. support, services, customer success
.

• Led the US-based team of user experience (UX) researchers and designers across multiple products in Hexagon PPM's diverse portfolio.
• Coordinated networking and knowledge sharing with UX managers and designers in other Hexagon offices and divisions.
• Served as the UX scrum team’s Product Owner, actively managing the backlog and planning for future resourcing needs.
• Set departmental vision and implementing strategic action plan with support from employees.
• Defined organizational metrics to measure progress against strategic goals, including quality, efficiency, compliance, innovation, and talent development.
• Actively participated on Smart 3Dx Agile Release Train (ART) ownership team to continually improve Hexagon’s implementation of the Scaled Agile Framework (SAFe).
• Led formative and summative UX research efforts to inform and validate product design decisions.
• Reviewed employee deliverables, and frequently designed my own interactive prototypes as time allowed.

• Managed diverse team of services employees distributed across three time zones in North America.
• Created proposals and estimates for potential services customers.
• Responsible for team delivering best-in-class service to our varied customer base. Led multiple organizational initiatives, including outsourcing labor, proposal templates, pre-configured solutions, and key performance indicators (KPIs).

• Managed project-based work for catalog content services department and affiliates
• Created functional design specifications and negotiate statements of work with customers
• Controlled project schedule, cost, risk, and scope creep as accurately as possible
• Captured lessons learned to revise processes and improve future project bids

• Routed service requests and other work tasks assigned to customer support department responsible for troubleshooting technical issues
• Determined and coordinated assignments for department employees, providing technical and administrative assistance as needed
• Managed processes and procedures to ensure all customers receive high quality solutions
• Frequent contact with employees and customers, both domestic and international, through email, phone, virtual conferencing, screen sharing, and on-site travel as necessary
• Regularly interacted with other managers to ensure coordination of department work with other related activities
• Managed customer support knowledge base to help customers reach self-help solutions when possible
• Used CRM and BI software to generate reports for both internal tracking and external reporting of progress toward department performance goals

• Evaluated customer requirements, estimated work required, and formulated delivery plans for successful catalog content implementations
• Used Agile methodology with VersionOne and OnTime software to provide detailed requirements and priorities to content development teams while continually managing the teams' backlogs
• Provided on-the-job training, guidance, and advice to content developers
• Regularly assisted business development and sales colleagues with demonstrations of software product

• Continued in all responsibilities of Support Engineer
• Coordinated all department training and consulting activities, providing regular summary reports to management
• Coordinated reorganization of training materials to better align with customer needs
• Prioritized and advocated for issues raised by strategic customers

• Addressed customer questions and concerns as quickly and accurately as possible to maintain a high level of customer satisfaction
• Assisted customers with database migrations between major version releases of software product
• Documented workflows and developed test plans to ensure quality of software deliveries
• Updated, improved, and standardized training and best practice material for current version of software product

• Responsible for Electromagnetic Aircraft Launch System (EMALS) installation and alignment procedure for the next generation of aircraft carrier
• Interfaced with customer and contractors remotely and at test site to ensure successful integration and installation of complex system on ship
• Led system redesign for Integrated Catapult Control Station (ICCS), including procurement of electromechanical actuators to replace legacy hydraulic systems

• Participated in Professional Development Program consisting of rotations several months in length through various engineering and manufacturing departments
• On multiple projects, developed software models for defense applications to analyze and optimize performance against risk, reliability, and cost for the most effective solution for given price
• Conducted quality inspections of large machine modules, met with suppliers to discuss production manufacturing concerns, and recommended necessary corrective action
• Completed geometric dimensioning and tolerancing training

• Planned and implemented testing procedures for software application used to bulk load CAD data into Product Data Management (PDM) system

• Serve as secretary on executive committee.
• Participate in monthly board meetings.
• Lead monthly marketing and development committee meetings as committee chair.
• Advise on use and implementation of assistive technology for people we serve.

• Lead bimonthly administrative meetings.
• Participate in budget creation, approval, and monitoring.
• Also currently serve as adult Sunday School leader and worship band member.
• Past roles include Worship Committee lead, nominations committee member, sound technician, and children's church leader.

• Coach and support youth senior patrol leader in their leadership of the troop.
• Contribute to troop committee.
• Collaborate with other scout leaders in the district and council.

• Founded social sports league to provide recreational activity and social networking to adults in the Hampton Roads region.
• Managed day-to-day operations, including budget, inventory, marketing, ordering, and scheduling.
• Maintained and administered websites and social media outlets.
• Recruited, employed, and trained additional staff as league grew from approximately 100 players on 6 teams to more than 1,700 players on nearly 100 teams.
• Coordinated with parent company in Baltimore for consistency and idea-sharing across regions.

• Founded charitable fundraising organization which coordinated special events in local area on behalf of other organizations.
• Officially incorporated and received 501(c)3 charity designation from IRS in 2009.
• Led nine-member board of directors in strategic planning and decision making.
• Raised more than $400,000 during tenure, all of which was donated to charitable causes.

• Led monthly board meetings and monthly membership meetings.
• Prioritized resident concerns and advocated for them to city officials.
• Represented civic league at larger city meetings and functions.
• Previously served as at-large board member, January 2014 - December 2016.

• Coordinated Tidewater and Peninsula area alumni volunteers to staff all college fairs in our local area.
• Recruited and trained new volunteers.
• Continuously served as alumni volunteer from October 2005 - October 2022.

M. Human Computer Interaction, December 2021

M.S. Modeling & Simulation, December 2007

B.S. Mechanical Engineering, May 2003
with Bioengineering minor

B.S. Mathematics, May 2003

Schreyer Honors College