Scott Guirlinger
PROFESSIONAL EXPERIENCE:
Senior Manager - Technical, Hexagon PPM (Hampton, VA)
September 2017 - Present
- Manage project-based work for catalog content services department and affiliates
- Create functional design specifications and negotiate statements of work with customers
- Control project schedule, cost, risk, and scope creep as accurately as possible
- Capture lessons learned to revise processes and improve future project bids
Manager - Technical, Intergraph PP&M (Hampton, VA)
May 2014 - August 2017
- Routed service requests and other work tasks assigned to customer support department responsible for troubleshooting technical issues
- Determined and coordinated assignments for department employees, providing technical and administrative assistance as needed
- Managed processes and procedures to ensure all customers receive high quality solutions
- Frequent contact with employees and customers, both domestic and international, through email, phone, virtual conferencing, screen sharing, and on-site travel as necessary
- Regularly interacted with other managers to ensure coordination of department work with other related activities
- Managed customer support knowledge base to help customers reach self-help solutions when possible
- Used CRM and BI software to generate reports for both internal tracking and external reporting of progress toward department performance goals
Support Consultant, Intergraph PP&M (Hampton, VA)
July 2012 - May 2014
- Evaluated customer requirements, estimated work required, and formulated delivery plans for successful catalog content implementations
- Used Agile methodology with VersionOne and OnTime software to provide detailed requirements and priorities to content development teams while continually managing the teams' backlogs
- Provided on-the-job training, guidance, and advice to content developers
- Regularly assisted business development and sales colleagues with demonstrations of software product
Senior Support Engineer, Intergraph PP&M (Hampton, VA)
July 2010 - July 2012
- Continued in all responsibilities of Support Engineer
- Coordinated all department training and consulting activities, providing regular summary reports to management
- Coordinated reorganization of training materials to better align with customer needs
- Prioritized and advocated for issues raised by strategic customers
Support Engineer, Intergraph PP&M (Hampton, VA)
April 2007 - July 2010
- Addressed customer questions and concerns as quickly and accurately as possible to maintain a high level of customer satisfaction
- Assisted customers with database migrations between major version releases of software product
- Documented workflows and developed test plans to ensure quality of software deliveries
- Updated, improved, and standardized training and best practice material for current version of software product
Engineer II, Northrop Grumman Newport News (Newport News, VA)
August 2004 - March 2007
- Responsible for Electromagnetic Aircraft Launch System (EMALS) installation and alignment procedure for the next generation of aircraft carrier
- Interfaced with customer and contractors remotely and at test site to ensure successful integration and installation of complex system on ship
- Led system redesign for Integrated Catapult Control Station (ICCS), including procurement of electromechanical actuators to replace legacy hydraulic systems
Engineer I, Northrop Grumman Corporation (Baltimore, MD)
June 2003 - August 2004
- Participated in Professional Development Program consisting of rotations several months in length through various engineering and manufacturing departments
- On multiple projects, developed software models for defense applications to analyze and optimize performance against risk, reliability, and cost for the most effective solution for given price
- Conducted quality inspections of large machine modules, met with suppliers to discuss production manufacturing concerns, and recommended necessary corrective action
- Completed geometric dimensioning and tolerancing training
Intern, Integrated Industrial Information, Inc. (Raleigh, NC)
May 2002 - August 2002
- Planned and implemented testing procedures for software application used to bulk load CAD data into Product Data Management (PDM) system
OTHER EXPERIENCE:
Commissioner, Kickball League of Hampton Roads (Norfolk, VA)
April 2009 - Present
- Founded social sports league to provide recreational activity and social networking to adults in the Hampton Roads region
- Manage day-to-day operations, including budget, inventory, marketing, ordering, and scheduling
- Maintain and administer websites and social media outlets
- Recruited, employed, and trained additional staff as league has grown from approximately 100 players on 6 teams to more than 1,700 players on nearly 100 teams
- Coordinate with parent company in Baltimore for consistency and idea-sharing across regions
President, Ghent Bar Tours (Norfolk, VA)
December 2005 - May 2014
- Founded charitable fundraising organization which coordinated special events in local area on behalf of other organizations
- Officially incorporated and received 501(c)3 charity designation from IRS in 2009
- Led nine-member board of directors in strategic planning and decision making
- Raised more than $400,000 during tenure, all of which was donated to charitable causes
President, Wards Corner Civic League (Norfolk, VA)
January 2017 - Present
- Lead monthly board meetings and monthly membership meetings
- Prioritize resident concerns and advocate for them to city officials
- Represent civic league at larger city meetings and functions
- Previously served as at-large board member, January 2014 - December 2016
Board of Directors, Hope House Foundation (Norfolk, VA)
April 2017 - Present
- Treasurer (and executive committee member), July 2021 - Present
- Participate in monthly board meetings
- Lead monthly marketing and development committee meetings as committee chair
- Advise on use and implementation of assistive technology for people we serve
Alumni Admissions Volunteer Coordinator, Penn State University
July 2015 - November 2019
- Coordinate Tidewater and Peninsula area alumni volunteers to staff all college fairs in our local area
- Recruit and train new volunteers
- Continuously served as alumni volunteer from October 2005 - Present
EDUCATION:
Iowa State University (Ames, IA)
4.00 GPA
M. Human Computer Interaction, December 2021 (projected)
Old Dominion University (Norfolk, VA)
3.96 GPA
M.S. Modeling & Simulation, December 2007
The Pennsylvania State University (University Park, PA)
3.88 GPA
B.S. Mechanical Engineering, May 2003
with Bioengineering minor
B.S. Mathematics, May 2003
Schreyer Honors College
SKILLS:
- Microsoft Office (including Access, Project, & Visio)
- SQL
- VB
- HTML
- Java/Javascript
- PHP
- C++
- French language (intermediate)
HONORS:
- 10 Who Care Award, November 2010
- Top 40 Under Forty Award, October 2009
- President's Leadership Award (Technical Excellence), August 2005
- Eagle Scout, February 1996